Refund Policy

1. Eligibility for Return

• You may return most items within 7 days of delivery.
• Returned products must be unused, unwashed, and in original packaging.
• Include the invoice or order confirmation with the returned item.

2. Non-Returnable Items

Some categories are not eligible for return:

• Opened or used therapy items (gels, sprays, TENS pads).
• Personal hygiene-related tools once opened.
• Customized or pre-ordered devices unless defective.

3. Refund Process

• Contact us first at info@physiomartbd.com with photos and details.
• After inspection, we’ll notify you of approval/rejection within 5 working days.
• Refunds (if applicable) will be credited to your original payment method within 7u201310 business days.

4. Exchange Policy

If a product is defective or wrong, we offer a free replacement or exchange. Notify us within 3 days of receiving your order with proof (e.g., unboxing video).

5. Shipping Costs

• Customer pays for return shipping unless the return is due to our error.
• We do not refund original shipping charges unless the order was canceled before dispatch.

6. Cancellations

Orders can be canceled before shipment. Contact us immediately with your order number for a full refund.

7. Contact

For refunds, returns, or concerns, email us at info@physiomartbd.com or call our support team at +880 1791-734291.